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Technical Services Engineer - Industrial routeurs - Nivelles

Company

The Company

Our client is one of the leaders in the field for manufacturing industrial communication products and providing solutions for connecting automation devices to industrial networks. The office is located in Nivelles, a Belgian province.

They’re looking for motivated and passionate individuals who love to build things and solve problems. They love meeting clever and forward-thinking talents, so don’t hold back!

To reinforce its team, our client is looking for a passionate and hands-on Technical Service Engineer.

The Job

The Technical services engineer participate in all technical services activities inside the Product department; these activities can be described as technical training for sales channels and local support services, online support (emailing), technical documentation and managing support website, and provide general expertise on the products. You will report to the Technical Services Manager.

Role

  • Answer to technical question (level 2 and level 3 support level)
  • Analyze and reproduce the product issues and report them to firmware & hardware team
  • Create and maintain technical documentation required to use products
  • Create and maintain support shared platforms (technical forum, technical support website, webinars, etc.)
  • Provide technical training to the product distribution channels (distributors, partners, etc.)
  • Take part to technical events related to their products
  • Work according to defined processes, procedures and policies
  • Responsible for specific, named information assets
  • Maintains and reviews security controls for allocated asset(s)
  • Ensures the relevant entry in the asset inventory is kept up to date
  • Responsible and accountable for their information security

Profile

  • Industrial Engineer or Equivalent
  • Good English technical writing and speaking
  • Between 2 and 5 years experience
  • Experience in web programming in at least one of those languages: javascript, HTML, java, CSS, .NET
  • Knowledge in network, telecommunication, Internet/TCP
  • Knowledge in PLC protocols
  • Passionate about new technologies
  • Self-learning, curious
  • Client oriented

Offer

  • A permanent contract
  • An attractive salary and fringe benefits
  • Opportunities for continuous professional training and development relating to your skills and experience
  • An excellent working atmosphere in their informal, collaborative and cosmopolitan culture where your talent is valued over a role title
  • They are currently expanding their Engineering footprint in the IoT world and have opportunities for engineers who are the best in their field. If you are looking to work in an exciting, dynamic, and fun environment, look no further

Publication date

02.07.2019

Contact person

Caroline Franki

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